Return & Replacement

PolargAero’s Returns & Replacement Policy.

All returned items must be in completely unopened, new and unused condition in original packaging with all accessories included. We are unable to accept returns on an item that is used or the items packaging has been damaged or altered.

Items being damage during shipping If an item is damaged during shipping in transit, we would replace the item free of charge and cover the cost of the shipping the replacement. If you received your items and discovered it being damage during shipping, please file a claim to us within 48 hour after shipment arrival or we cannot honor the return. Please email us with photos of the damaged products together with your sales order reference no in your claim to us.

Deduction for free shipping promotion for orders shipped.   If your order was placed under a free shipping fees promotion, the original shipping price for that item will be deducted from your refund amount. If the returns brings your order value under the free shipping threshold, shipping fees will be applied to your order and deducted from your refund.

Warranty coverage of all products sold under our website is backed by the manufacturer warranty services. The original invoice / receipts and products serial number will be required for manufacturing default claim.

Limited Warranty

Products under limited warranty is subject to normal condition usages as it mean to be. Under no circumstances , the products shall be used for other purposes other than its original intended use . i.e; placing a equipment into a water where it is non meant to be, or using the pump out sump where it is intended only for in sump water use only which will cause abnormal damages to the equipment. Equipment found to be damage from any of the above causes may have their warranty void and customers might have to pay full or partial of the repair fees incurs. More details of the warranty coverage can be found on the instruction manual or manufacturer’s website. If you are unsure of the coverage, please feel free to contact us and we would be glad to assist you.